contact

87 Old River St.
Hackensack, NJ 07601

Phone: 1-888-767-3307
Fax: 1-800-726-1238
Email: info@angelscarellc.org


Need to contact the President?
Tami Weaver
1551-655-1762
tweaver@angelscarellc.org

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Frequently Asked Questions (FAQ)
 

  1. Is Medicare or Medicaid funding available for these services?
  2. I have insurance and I'm not sure if it covers non-medical home care and/or home health care services, will Angel's Care verify coverage prior to starting service?
  3. What different services do you offer?
  4. Can you do short term care?
  5. Can you care for someone in a facility (hospital, nursing home, or assisted living)?
  6. What if a family member needs to be put in a care facility while receiving Angel's Care’s services?
  7. Do I have to sign a contract locking me into services?
  8. How often do I get billed for services?
  9. Is there any additional cost to me?
  10. Do you accept credit card payments?
  11. What if I need to speak to someone in the office after business hours?
  12. Why would I hire a Angel's Care caregiver versus a private caregiver?
  13. What should I be looking for in a non-medical home care agency?
  14. How long will it take to get a caregiver?
  15. Can I help choose the caregiver and/or meet them in advance?
  16. What happens if a caregiver is unable to show up for a scheduled shift?
  17. How do you select my caregiver?

Our answers to common questions

1. Is Medicare or Medicaid funding available for these services? Today, Medicare does not cover non-medical home care services. The exception to this is when a patient is eligible for Home Health Care (skilled nursing), continues to meet those criteria, and the home care services are provided by the Medicare certified Home Health Agency; there is a limit to how much home care will be covered. Medicaid offers some coverage to eligible Medicaid recipients. In this case the agency used must be a certified Medicaid provider.

For more information, visit: http://www.cms.hhs.gov/

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2. I have insurance and I'm not sure if it covers home health care services, will Angel's Care verify coverage prior to starting service?
Yes. Angel's Care is very comfortable in dealing with insurance companies. With your approval, we will check your coverage and let you know the results.

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3. What different services do you offer?
Angel's Care is proud to offer a full range of home care services. Your local office can help you determine the specific services right for your situation. Please refer to the SERVICES tab on top of the screen.

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4. Can you do short term care?
Yes. Our care is always determined by what you need. Your local office will work with you to create a plan of care specific to your individual needs.

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5. Can you care for someone in a facility (hospital, nursing home, or assisted living)?
Yes If you are paying for services privately or Through an insurance carrier We provide services to you wherever you call home. Medicaid will only reimburse services in the patients home.

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6. What if a family member needs to be put in a care facility while receiving Angel's Care’s services?
We transition with you. We work with you and the facility to continue providing the services you request.(Private Pay Only)

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7. Do I have to sign a contract locking me into services?
No. Angel's Care is here to meet your needs, and as your needs change, so will the services you receive. Our service agreement reflects this and flexes to meet changing needs.

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8. How often do I get billed for services?
Billing is done on a weekly basis.

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9. Is there any additional cost to me?
No. Every agreement is clear and transparent; there are no hidden fees.

 

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10. Do you accept credit card payments?
Most Angel's Care offices accept all major credit cards. Talk with your local office for payment options.

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11. What if I need to speak to someone in the office after business hours?
Angel's Care's office staff is available 24 hours a day, 7 days a week, 365 days a year. When the office is closed, there is an on-call person available to help you.

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12. Why would I hire a Angel's Care caregiver versus a private caregiver for my family?
If you hire privately, you become the employer of the caregiver. The following are just a few of the things you must take into consideration when hiring privately.

  • Once you hire a caregiver privately, you are responsible for all state and federal payroll taxes.
  • You must obtain Workers Compensation Insurance or make sure your private caregiver comes with insurance. If not, you could be responsible for any injuries claimed to have happened while working at your home. How will you pay for any claims of disability if they are filed against you?
  • What happens if the private person doesn’t show up for work? Are you prepared to stay home and take care of your loved one? If the care is for you, are you prepared to be left alone without care if the caregiver does not show up?
  • Are you capable of running a comprehensive, national criminal background check?
  • Is the private caregiver bonded against theft?
  • Who will supervise him/her?

These are only some of the challenges to hiring privately. With Angel's Care, you do not have to worry about any of these issues.

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13. What should I be looking for in license/accredited home care agency?
The best in-home care agencies respond immediately to your home care needs.

  • They should have someone available to you 24 hours a day, 7 days a week, 365 days a year.
  • They should guarantee that services will always be provided.
  • Each CHHA should be licensed by the NJ Board of Nursing
  • Their employees should be bonded against theft.
  • The agency should be licensed by consumer affairs and accredited.
  • The attendants should be company employees, not contract employees. They should screen their employees and have national criminal background checks run on each of them.
  • No one should ever show up at your home without an introduction and agency identification.
  • They should provide periodic visits to your home in order to check on their employee and to make sure that you are happy with the services you’re receiving.

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14. How long will it take to get a caregiver?
Based on your needs and requests, we can provide a caregiver immediately or at your convenience.

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15. Can I help choose the caregiver and/or meet them in advance?
Yes. If requested, Angel's Care will arrange a meeting with a preselected caregiver. If at any time or for any reason you want to change caregivers, we will do so at no charge until you are completely satisfied.

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16. What happens if a caregiver is unable to show up for a scheduled shift?
That's why we employ the careTEAM approach. If your family’s caregiver is unavailable for any reason, another is made immediately available.

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17. How do you select my caregiver?
All of our caregivers have successfully passed a thorough reference and national criminal background check and are bonded and insured. We match your specific needs and requests to the skills and background of each caregiver to find the ideal companion.

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